Complaints
We're committed to giving every client the very best in customer service. If something hasn't gone the way it should, tell us and a manager will look into it.
Our procedure
Use the form below, call (242) 367-2549, email info@abacoinsurance.bs or come into the office on Stratton Drive.
A manager will get in touch to acknowledge your complaint and make sure we understand it.
The manager looks into what happened and sends you a written response.
If it isn't resolved within 10 working days, we'll contact you with an update.
If you're still not satisfied
If you're unhappy with our response, ask for your complaint to be reviewed by Daron W. Roberts. Call (242) 809-0502 or email droberts@abacoinsurance.bs.
If the matter still isn't resolved, you can contact the Insurance Commission of The Bahamas, which regulates insurance agencies.
Make a complaint
Include your policy number if you have it, and what you'd like us to do. A manager will contact you within 72 hours.
Fields marked * are required.
